Application Support
Although all the focus and intellectual effort of many organisations is
to build a new system to overcome some business problem or need, they sometime
forget the equally large support costs. "Spending on operations usually takes up
over half the total IT budget, with much of the money going on support and
maintenance" (Gartner 23rd December 2009).
If you are not ready to move your development projects offshore, you can
certainly move to the application support service.
For many organisations, once an application has been completed, the original
development personnel are released on to new projects. In fact, often as the
application enters the testing phase, the development team is gradually reduced.
Application support in the west is often not seen as "sexy" and staff retention
rate for those handling this role is low. This is not true for our offshore
developers. They are grateful to be working on systems that have been produced
in the west and enjoy improving them.
The first line of call for a customer support query can either be on the
customer's site or at one of our affiliated offshore call-centres. The main
difference is cost. If on-site either the customer or TechAce operates an
internal help desk.
We maintain a team of offshore support analysts and developers to handle second
and third line support. Depending on the size and scale of the application we
can maintain a permanent team dedicated for the support contract.
Typically, if TechAce's Application Maintenance service is also used there is an
overall cost reduction. The start-up cost and training time required for the
support analysts is reduced. To find more about how TechAce can help you with
your offshore software development project click here.
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